Upcoming Show - Cornelia Gamlem!!

Have you ever had a conflict with someone at work? Maybe an unpleasant conversation left you or a colleague feeling upset/uncomfortable. If you've ever experienced this, it's important for you to know that April is Workplace Conflict Awareness Month. Tune into 89.5 FM this Saturday, March 31 at 8:30am for an interview with Cornelia Gamlem, co-author of "The Conflict Resolution Phrase Book: 2,000+ Phrases for any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations." Part of work - and life in general - is dealing with tense circumstances. A supervisor may find himself/herself having to diffuse a feud between multiple employees. Two team members may argue over who has the final say in a matter. A business owner may struggle with financial issues and then take it out on employees. All of these situations show the potential to harm professional relationships, and can even lead to bullying in the workplace. So what is the key to resolving conflicts and remaining cool in heated situations? According to Cornelia, one answer is to engage in straightforward dialogue. Convoluted explanations can muddy the truth and cause misunderstandings, so sometimes the simplest way is the best way. Another answer is listening. Not half-listening while planning a counterpoint, but genuine listening where you actively try to understand the other person's point of view. On Saturday, Cornelia will provide advice for navigating tough situations at work. She will discuss how to resolve conflicts despite ambiguity, how to collaborate as a team, and how to increase productivity. Don't miss it!